Shaoyang Victor Hydraulic Co., LTD. (formerly Shaoyang Hydraulic Parts factory), founded in 1968, is one of the three pillar enterprises of china's hydraulic industry directly under the former Ministry of Machinery industry, the national fixed-point production of hydraulic components, cylinders, complete sets of hydraulic system demonstration enterprises. is china's high pressure piston pump manufacturing pioneer.

The company brings together advanced manufacturing processing machine tools and a variety of testing and inspection equipment, and the products have high reliability and consistency. Adhere to independent innovation, excellence, cylinder, high-pressure piston pump, system in many fields has been a batch supporting industry leader enterprises. Shao Ye independent innovation research and development products are the National Development and Reform Commission, the Ministry of industry and information Technology, the Ministry of Science and Technology and other ministries key support import substitution projects, at the same time is the national high-tech enterprise, the national intellectual property advantage enterprise, the national specialized, refinement, differential and innovation "Little Giant" enterprise.

At present, Shao Ye independent core products and solutions are widely used in water conservancy, military, lithium electricity, metallurgy, forging, pile foundation, Marine engineering, construction machinery and other industries and a number of national major projects.

HISTORY

1968 The formerly Shaoyang hydraulic parts factory was established

1970 The first 31.5Mpa piston pump in China was successfully developed

1982 Provide overall hydraulic and transmisson solutions in the same year,cooperated with the United States Vickers(Eaton) company in technology

2004 Reform of stateowned enterprises,Shaoyang Victor Hydraulic Co.,Ltd. Was established

2010 Completion of share restructuring

2013 Ministry of Industry and Information Technology"construction machinery high-end hydraulic parts and hydraulic System industrialization collaborative work platform" the first member

2015 Listed on NEEQ

2021 Listed on the ChiNext of Shenzhen Stock Exchange

         National Specialized,Refinement, Differential and Innovation "Little Giant" Enterprise

After-Sales Service Process Steps for Overseas Markets

Introduction

Shaoyang Victor Hydraulic Co., Ltd., a pioneer in high-pressure hydraulic components manufacturing in China, specializes in producing hydraulic Piston pumps, hydraulic piston motors, hydraulic cylinders, and complete hydraulic systems. With products widely used in water conservancy, military, lithium battery, metallurgy, forging, foundation piling, offshore engineering, and construction machinery industries, the company has successfully exported its products to regions including the United States, Europe, Africa, the Middle East, Southeast Asia, and Australia. To better serve our overseas customers, the company has established a practical and executable after-sales service process. This service will detail the after-sales service workflow—from customer inquiry and remote diagnosis to on-site service, follow-up visits, and data analysis—focusing on ensuring high customer satisfaction and reliable service.

1st. After-Sales Service Process Steps

For the overseas market, the after-sales service process includes the following steps:

1 Customer Inquiry and Service Request: Customers submit after-sales service requests through the official website, hotline, or email. They provide detailed descriptions of issues such as abnormal performance of the Hydraulic Piston Pump, increased noise of the Hydraulic Piston Motor, or leakage issues in the Hydraulic Cylinder.

2 Preliminary Diagnosis and Remote Support: Upon receiving a service request, our after-sales service center dispatches professional technical experts to conduct a remote diagnosis via video conferencing or remote data monitoring, analyzing operating parameters of the Hydraulic System to determine the severity of the issue.

3 Service Plan Formulation: Based on the remote diagnosis, a comprehensive service plan is devised, including parts replacement, adjustment steps, and preventive measures. This step may involve testing and analysis of key components such as the Hydraulic Piston Pump and Hydraulic Piston Motor.

4 On-Site Service and Emergency Handling: When remote solutions are insufficient, our regional technical team is dispatched to the customer site to inspect, repair, or replace components such as the Hydraulic Cylinder, adjust the Hydraulic System, or conduct necessary corrective measures.

5 Repair Quality Check and Confirmation: After service is completed, equipment is fully tested, ensuring that products like the Hydraulic Piston Pump and Hydraulic Piston Motor meet design specifications. The customer is invited to confirm the repair results.

6 After-Sales Follow-Up and Customer Feedback: Post-repair, routine follow-up via phone or online surveys is conducted to monitor the performance of the equipment and to collect feedback, ensuring continuous improvement of the service.

7 Data Recording and Continuous Improvement: All service records, customer feedback, and equipment performance data are archived and analyzed. This process helps refine the after-sales process and aids in product development improvements.

2nd. Detailed Process and Key Steps Analysis

2.1 Customer Inquiry and Service Request

For overseas customers, establishing a multilingual online service platform along with a 24-hour hotline is imperative. Customers can promptly submit detailed fault information regarding issues affecting their Hydraulic Piston Pumps, Hydraulic Piston Motors, Hydraulic Cylinders, or Hydraulic Systems. Information including equipment model, purchase date, and operating conditions at fault occurrence are collected via online forms and remote monitoring tools, ensuring fast categorization and response to varying levels of urgency.

2.2 Preliminary Diagnosis and Remote Support

Upon receiving a service request, technical experts are immediately assigned to contact the customer via phone or video conference. They remotely monitor equipment performance data and live video feeds to identify potential issues. For instance, when abnormal operation occurs in a Hydraulic Piston Motor, remote monitoring of the Hydraulic System’s pressure and temperature helps determine if component wear or system misadjustment is the cause. Remote diagnostic tools, assisted by sensor data, quickly pinpoint leakage or other faults in the Hydraulic Cylinder.

2.3 Service Plan Formulation

Based on preliminary analysis, a detailed service plan is formulated, including:

• Testing and inspecting the functionality of the Hydraulic Piston Pump and Hydraulic Piston Motor;
• Assessing the sealing condition of the Hydraulic Cylinder and overall Hydraulic System;
• Outlining repair, adjustment, and parts replacement schedules along with preventive measures.

During this phase, technical personnel offer targeted technical guidance and a customized repair strategy to meet specific needs.

2.4 On-Site Service and Emergency Handling

When remote support does not fully resolve the issue, our technical service team dispatches engineers to the site. The on-site process involves thorough equipment inspection, fault elimination, precise replacement of any damaged Hydraulic Cylinder, repair or adjustment of Hydraulic Piston Pump or Hydraulic Piston Motor, and overall testing of the Hydraulic System. Engineers adhere strictly to service protocols and record each step in detail.

2.5 Repair Quality Check and Confirmation

Following repair, comprehensive quality inspections are conducted. This includes:

• Testing the equipment through trial runs;
• Verifying the stable startup of the Hydraulic Piston Pump and Hydraulic Piston Motor;
• Checking the sealing performance of the Hydraulic Cylinder;
• Confirming the operational efficiency of the entire Hydraulic System.

After these tests, engineers invite customers to observe and confirm the repair results and provide brief training on operational precautions.

2.6 After-Sales Follow-Up and Customer Feedback

Once the repair is confirmed, our after-sales team routinely follows up via telephone or online surveys. This stage gathers critical feedback on the performance of the Hydraulic Piston Pump, Hydraulic Piston Motor, Hydraulic Cylinder, and Hydraulic System. Proactive follow-up ensures that any potential issues are swiftly addressed, maintaining long-term customer satisfaction.

2.7 Data Recording and Continuous Improvement

All service and follow-up data, along with customer feedback and equipment performance metrics, are meticulously archived. Using data analytics tools, the after-sales service team identifies common fault trends in components such as Hydraulic Piston Pump or Hydraulic Piston Motor and feeds these insights into the R&D and quality departments. This continuous feedback loop drives improvements in both product design and service procedures, ensuring sustained service quality and innovation.

Conclusion

By implementing the aforementioned overseas after-sales service process steps, Shaoyang Victor Hydraulic Co., Ltd. establishes a robust and reliable after-sales service framework for its global clientele. Each step—from initial inquiry and remote diagnosis to on-site service, thorough quality testing, and systematic follow-up—demonstrates the company’s commitment to excellence in servicing Hydraulic Piston Pumps, Hydraulic Piston Motors, Hydraulic Cylinders, and complete Hydraulic Systems. This methodical approach not only elevates customer satisfaction but also reinforces the company’s international reputation for professionalism and technical expertise.

Shaoyang Victor Hydraulic Co., Ltd.: A Leading Enterprise in China's High-Pressure Hydraulic Technology

Company Overview and Industry Position

Shaoyang Victor Hydraulic Co., Ltd. is a benchmark enterprise in China's high-pressure hydraulic technology sector, specializing in the R&D, production, and sales of hydraulic piston pumps, hydraulic piston motors, hydraulic cylinders, and hydraulic systems. As a pioneer in China's high-pressure piston pump manufacturing, the company has grown into a comprehensive hydraulic solutions provider integrating R&D, manufacturing, sales, and service.

Headquartered in Shaoyang City, Hunan Province, the company covers an area of over 100,000 square meters, featuring modern workshops and internationally advanced production and testing equipment. With decades of technological accumulation and market expansion, Victor Hydraulic's products have been widely applied in water conservancy projects, military equipment, lithium battery new energy, metallurgical machinery, forging equipment, pile foundation engineering, offshore engineering, and various construction machinery sectors, participating in numerous national key projects.

In international markets, Victor Hydraulic's products are exported to the United States, Europe, Africa, the Middle East, Southeast Asia, and Australia, earning global customer trust with exceptional quality and reliable performance. Adhering to the development philosophy of "innovation-driven, quality-first," the company continuously promotes technological advancement and industrial upgrading in China's hydraulic industry.

Board of Directors and Strategic Planning

The Board of Directors of Shaoyang Victor Hydraulic Co., Ltd. comprises industry veterans, management elites, and technical leaders responsible for formulating corporate development strategies and major decisions. The board has established specialized committees including the Strategy Committee, Audit Committee, Nomination Committee, and Compensation Committee to ensure scientific and standardized corporate governance.

Under the board's leadership, the company has set the vision of "becoming a global leader in hydraulic technology solutions" and developed a clear three-phase strategy:

1 Consolidate dominant position in China's high-pressure hydraulic piston pump market

2 Expand hydraulic system integration business to enhance comprehensive solutions capability

3 Accelerate internationalization to build a globally recognized hydraulic brand

The board places special emphasis on technological innovation and talent development, investing over 5% of annual sales revenue in R&D while implementing a comprehensive talent incentive mechanism. For product quality, the board has established a "zero defect" quality goal, promoting the implementation of a total quality management system.

Addressing the industry trends of intelligent and green development, the board has proactively invested in electro-hydraulic integration technology and energy-saving hydraulic product R&D, laying a solid foundation for long-term sustainable development. The company's newly developed intelligent hydraulic piston motors have been successfully applied in various high-end equipment, achieving international advanced performance levels.

Marketing Center and Market Expansion

The Marketing Center serves as Victor Hydraulic's bridge to the market, consisting of three departments—Overseas Sales, Domestic Sales, and After-Sales Service—that form a global sales network and service system.

Overseas Sales Department

The Overseas Sales Department manages international market expansion, having established sales channels in over 30 countries and regions worldwide. The department is divided into four regional business units—Americas, Europe, Middle East & Africa, and Asia-Pacific—each staffed with sales engineers fluent in local languages and cultures.

Differentiated strategies are implemented for various international markets:

1 European and American markets: Focus on high-performance hydraulic piston pumps and intelligent hydraulic systems for premium customers

2 Emerging markets: Provide cost-effective hydraulic cylinders and standard hydraulic components for infrastructure needs

3 Strategic markets: Establish localized service centers for rapid response and customized solutions

The department participates in more than 10 international trade shows annually, including Hannover Messe and CONEXPO, to enhance brand influence. A comprehensive export management system ensures compliance with international standards and requirements.

Domestic Sales Department

Organized by both industry and region, the Domestic Sales Department maintains industry-specific teams for vertical markets (water conservancy, military, metallurgy etc.) and regional teams for channel development and customer management.

For key industries, the department has developed specialized products:

1 Water conservancy: Contamination-resistant hydraulic piston motors for harsh conditions

2 Military: High-reliability hydraulic systems meeting stringent requirements

3 Lithium battery equipment: Precision hydraulic components for efficient automation

A CRM system tracks customer needs throughout the service cycle, while regular technical seminars and product launches help clients understand the latest hydraulic technology trends.

After-Sales Service Department

Comprising technical support, spare parts supply, and training divisions, this department provides comprehensive post-sales services:

1 24/7 technical hotline for rapid troubleshooting

2 48-hour on-site service commitment nationwide

3 Genuine spare parts supply for long-term operation stability

4 Operation and maintenance training to improve equipment management

For complex hydraulic systems, the department offers preventive maintenance and health assessment services to minimize downtime risks. A fault case database and knowledge-sharing platform continuously enhance the team's professional capabilities.

Manufacturing Center and Production System

The Manufacturing Center represents Victor Hydraulic's core competitiveness, featuring complete hydraulic component production systems and stringent quality control processes. Multiple specialized departments ensure every production phase—from raw materials to finished products—meets the highest standards.

Hydraulic Components Production Department

Specializing in hydraulic piston pumps and hydraulic piston motors manufacturing, this department operates multiple automated production lines with precision machining equipment. Modular production ensures control over core technologies through in-house manufacturing of key components.

Key production processes include:

1 Precision casting: Using lost foam technology for optimal flow channel quality

2 CNC machining: Five-axis machining centers achieving micron-level accuracy

3 Surface treatment: Advanced coating and heat treatment for wear resistance

4 Assembly and testing: Constant-temperature clean rooms ensuring product consistency

Particular attention is paid to critical friction pairs (piston/cylinder, slipper/swashplate etc.), which directly determine pump efficiency and lifespan. Through process innovation, the department's hydraulic piston motors achieve over 95% volumetric efficiency, matching international brands in key performance indicators.

Hydraulic Cylinder Production Department

With complete production capabilities from raw material processing to final testing, this department manufactures various cylinder types including construction machinery cylinders, metallurgical cylinders, and special application cylinders. The production line features:

1 High-precision boring and milling centers

2 Robotic welding workstations

3 Precision honing equipment

4 Automated assembly lines

Specialized hydraulic cylinders developed for different applications include:

1 Heavy-duty cylinders: Reinforced structures for metallurgical equipment

2 Compact cylinders: Space-optimized designs for equipment miniaturization

3 Corrosion-resistant cylinders: Special surface treatments for marine environments

A rigorous sealing system testing process ensures zero-leakage standards, while smart cylinder products integrate position sensors and pressure monitoring for intelligent equipment needs.

Hydraulic System Production Department

This department handles integrated manufacturing of various hydraulic systems, providing complete hydraulic power solutions. Capabilities span system design, assembly, testing, and field installation.

Main products include:

1 Power units: Optimized integration of motors, pumps, and valves

2 Control systems: Electro-hydraulic proportional and servo technologies for precise motion control

3 Custom systems: Application-specific hydraulic solutions

Modular design philosophy enhances standardization and reliability. Advanced hydraulic simulation technology predicts system performance during design, shortening development cycles. The department's latest fully-electronic intelligent hydraulic systems demonstrate significant energy savings in automated production lines.

Quality Management System

The Quality Inspection Department implements a comprehensive quality assurance system with strict control points throughout production. Certifications include ISO 9001, ISO 14001, and OHSAS 18001.

Key quality measures:

1 Material inspection: Chemical analysis and mechanical testing of critical materials

2 Process inspection: Multiple inspection stations during manufacturing

3 Product testing: Performance testing on dedicated test stands for every hydraulic piston pump and motor

4 Reliability testing: Regular sampling for life and environmental adaptability tests

Equipped with CMMs, surface roughness testers, spectrometers, and other advanced equipment, the department ensures measurement accuracy. A quality traceability system records key product data for analysis and improvement.

R&D Center and Technological Innovation

The R&D Center drives Victor Hydraulic's technological innovation through its Technical Department and New Materials/Processes Department. A team of PhDs and masters collaborates with universities and research institutes in a industry-academia innovation system.

Technical Department

Responsible for new product development and improvements, this department includes pump/motor research, system research, and testing centers.

 Advanced R&D facilities include:

1 Component test rigs simulating various operating conditions

2 Fatigue life test equipment

3 Noise and vibration analysis systems

4 Fluid analysis software

Recent innovations:

1 Next-gen high-pressure hydraulic piston pumps (45MPa, 15% noise reduction)

2 Low-speed high-torque hydraulic piston motors (direct drive without reducers)

3 Intelligent hydraulic systems with self-diagnosis and energy optimization

Fundamental research in friction pair lubrication, pressure pulsation suppression, and noise control supports product innovation. With 20+ annual patent applications, multiple technologies have won provincial scientific progress awards.

New Materials and Processes Department

Focusing on material applications and manufacturing innovations, this department enhances product performance and production efficiency. Research areas include:

1 New friction materials: High-wear-resistant alloys and surface treatments extending hydraulic piston motor lifespan

2 Lightweight design: High-strength aluminum alloys reducing hydraulic cylinder weight

3 Precision forming: Near-net-shape processes minimizing machining

4 Green manufacturing: Dry cutting and minimal lubrication reducing environmental impact

The department's material analysis lab and process workshop, equipped with SEMs and EDS, support in-depth research. Material innovations have increased critical friction pairs' PV value by 30%, enhancing extreme-condition reliability.

R&D Achievements and Applications

Innovations serve diverse industries:

1 Water conservancy: Water-glycol hydraulic systems for environmental safety

2 Military: Shock-resistant hydraulic piston pumps for harsh environments

3 Lithium battery: Precision components for automated production

4 Offshore: Corrosion-resistant hydraulic cylinders for high-salinity conditions

The center contributes to national and industry standards development. Future-focused R&D emphasizes intelligent hydraulics, energy recovery, and electro-hydraulic integration.

Human Resources and Corporate Culture

The HR Center, comprising Personnel and Training Departments, implements talent strategies and cultivates corporate culture.

Talent Recruitment and Development

A scientific talent system ensures human resource sustainability:

1 R&D: High-degree professionals with innovative spirit

2 Technical staff: Emphasizing practical problem-solving

3 Skilled workers: Cultivated through school-enterprise cooperation

Dual career paths (management and technical) and succession planning for key positions ensure talent continuity. Regular talent reviews identify high-potentials for customized development.

Training System

A multi-level training program includes:

1 Onboarding: Culture, safety, basic skills

2 Professional training: Hydraulic principles, product knowledge

3 Management training: Team building, project leadership

4 Innovation training: Design thinking, problem-solving

Modern facilities feature multimedia classrooms, hydraulic training rigs, and simulation systems. For complex hydraulic systems, dedicated troubleshooting simulators enhance service skills.

Compensation and Incentives

A competitive performance-based compensation package includes:

1 Project bonuses for R&D

2 Sales commissions

3 Skill allowances

4 Equity incentives for core staff

Regular market surveys maintain industry-leading compensation levels. Non-monetary recognition programs like "Victor Star" awards foster positive culture.

Corporate Culture

Core values of "Professionalism, Innovation, Responsibility, and Win-Win" are expressed through:

1 Technical excellence

2 Continuous improvement

3 Stakeholder accountability

4 Collaborative growth

Team-building activities and CSR initiatives in education and environmental protection enhance cohesion and social responsibility.

Finance and Operations Management

The Finance Center supports decision-making through standardized financial systems and efficient operations management.

Financial Management

Comprehensive functions include:

1 Budgeting: Cost control through comprehensive budgeting

2 Treasury: Optimized capital structure and utilization

3 Costing: Target costing for manufacturing efficiency

4 Analysis: Decision support and risk management

ERP integration enables finance-business synergy. Regular profitability analysis of hydraulic piston pumps guides product mix and pricing strategies.

Operations Management

Key responsibilities:

1 Strategy execution: Translating goals into actionable plans

2 Process optimization: Continuous business process improvement

3 Performance management: KPI tracking

4 Digital transformation: Enhancing management efficiency

Lean manufacturing principles applied to hydraulic cylinder production eliminate waste. Balanced scorecards align financial, customer, process, and learning perspectives for strategy implementation.

IT Infrastructure

Integrated management systems include:

1 ERP: Business process integration

2 MES: Shop floor transparency

3 CRM: Customer relationship management

4 BI: Data analytics and decision support

Lifecycle management of complex hydraulic systems improves responsiveness. Big data analytics enhances demand forecasting and inventory optimization.

Risk Management

A comprehensive framework addresses:

1 Market risk: Diversified products and markets

2 Currency risk: Hedging instruments

3 Supply chain risk: Alternative suppliers and strategic inventory

4 Quality risk: Process control and traceability

Flexible pricing and settlement strategies mitigate currency impacts on exported hydraulic piston motors. Value engineering continuously optimizes product designs.

Future Outlook and Development Strategy

Victor Hydraulic's roadmap to global hydraulic leadership encompasses technology, markets, and operations.

Technology Roadmap

Increased R&D investment focuses on:

1 Intelligence: Self-diagnosing smart hydraulic systems

2 Energy efficiency: Energy recovery and high-efficiency transmission

3 Electro-hydraulic integration: Combining electrical and hydraulic advantages

4 Advanced materials: Lighter, stronger, more durable solutions

Expanded testing facilities will include electro-hydraulic simulation platforms and smart hydraulic labs. Open innovation ecosystems will strengthen academic partnerships.

Market Expansion Strategy

"Dual-engine" growth approach:

1 Domestic market: Industry-specific customized solutions

1)Water conservancy: High-flow hydraulic piston pumps for mega-projects

2)New energy: Precision components for lithium battery production

3)Military: Enhanced environmental adaptability

2 Global markets: Accelerated internationalization

1)Europe/North America: Technology-leading products

2)Belt & Road markets: Cost-effective hydraulic cylinders and systems

3)Emerging markets: Localized service networks

Overseas offices and service centers will expand, complemented by digital marketing platforms.

Operational Optimization

Key initiatives:

1 Smart manufacturing: Digital factories for efficiency and quality

2 Supply chain: Strategic partnerships for security

3 Talent development: High-end expertise acquisition

4 Management: Lean practices for cost reduction

New automated production lines and smart inspection equipment will upgrade hydraulic piston motor manufacturing. Digital twin technology will enable product lifecycle data management.

Sustainability Commitment

Integrated into corporate strategy:

1 Environmental responsibility: Eco-friendly hydraulic products minimizing leakage

2 Social responsibility: Industry talent development and community engagement

3 Governance responsibility: Stakeholder rights protection

Three-year goals include 15% reduction in energy consumption per unit output and decreased waste through process innovation. Increased training investment will elevate team capabilities.

Conclusion

As China's high-pressure hydraulic piston pump pioneer, Shaoyang Victor Hydraulic Co., Ltd. maintains technology-driven, customer-focused innovation in hydraulic technology. With comprehensive product lines, stringent quality control, and professional service teams, the company has become the preferred partner for industrial clients worldwide.

Moving forward, Victor Hydraulic will deepen hydraulic technology expertise, enhance hydraulic system solution capabilities, and accelerate global expansion. Collaborating with international partners, the company will advance hydraulic technology applications, supporting equipment upgrades and industrial development across sectors.

From high-performance hydraulic piston motors and durable hydraulic cylinders to complex system integration, Shaoyang Victor Hydraulic delivers professional technology, reliable quality, and excellent service—creating maximum value for customers through win-win partnerships.